FAQ

👑 FULFILLMENT 👑
All orders will be fulfilled within 3-5 business days.
📝 If your order contains a pre-order item it will not ship until all items have arrived to our facility.

 👑 SHIPPING CARRIERS 👑
Domestic: USPS Ground, USPS Priority (2-7 day delivery)
International: USPS International (15-28 day delivery), DHL Express (2-5 day delivery)
📝 All shipping times are estimates and can not be guaranteed.

👑 MISSING/WRONG ITEM(S) 👑 
Please notify us as soon as possible via email (see below) 

👑 RETURN/EXCHANGES  👑
All sales final, but exceptions can be made.

👑 PACKAGE NOT RECEIVED/LOST 👑
If you do not receive your package within the time stated above, please contact us at your earliest convenience.
 📝 It can take up to a week to get a hold of all respective parties and come to a solution.

SENDING US AN EMAIL
Please include your name/recipient's name (if applicable), and order number. 

THANKS!
                                          xoxo, EQ 

Download "Elite Queens" on the Apple App Store or Android App Store and enjoy 10% off your first purchase with coupon code "EliteQueens"